FAQ's

Our in-person box office hours are Monday through Friday, 12pm – 5pm CST.

On performance days, the box office will open two (2) hours prior to the start of the show and will stay open until the show’s scheduled start time. 

Click here for updated hours and possible closures

The Auditorium utilizes AXS or Ticketmaster for most performances.

AXS 

For shows sold on AXS, tickets can be purchased online at auditoriumtheatre.org, in person at our box office, or over the phone at 312.341.2300.

Tickets are issued digitally and must be presented on your phone using the AXS mobile app. You can also have paper tickets sent to you via Standard Mail or held at Will Call upon request – please note there is a $6 fee for either of these options.

Ticketmaster

For shows sold on Ticketmaster, tickets can be purchased online at auditoriumtheatre.org or in person at our box office.

Tickets are issued digitally and must be scanned in using your mobile device via the Ticketmaster App.

You can also have paper tickets sent to you via Standard Mail or held at Will Call upon request – please note there is a $6 fee for either of these options.

For more information, please click here for the Ticketmaster FAQ page. 

Broadway In Chicago

Performances hosted by Broadway In Chicago, please visit https://www.broadwayinchicago.com/ for ticketing information.

Our venue partners exclusively with Ticketmaster and AXS. All purchases should be through our website or these trusted vendors.

If you bought tickets through a 3^rd party reseller (StubHub, Vivid, SeatGeek, etc.)

• Check your inbox (might be in junk/spam) or your text messages.
• Look for an email or text message from AXS or Ticketmaster to confirm and claim your ticket transfer
• Sign into your AXS or Ticketmaster APP to access and use tickets

Yes – both the AXS and Ticketmaster apps allow you to transfer your tickets to another account. Please note that some shows have a ticket delivery delay of up to 24 hours prior to showtime, so ticket transfers may be limited for select events.

AXS

• Open the AXS App and sign into your account.
• Find your order in My Events.
• Tap Transfer. If you receive a message that the Event Organizer hasn’t activated transfer, your tickets aren’t eligible for transfer.
• You'll receive a text with a one-time code to verify your identity. Type in the code and select Confirm. Visit Important information about Two Factor Authentication to learn more.
• Select the tickets you'd like to transfer and tap Transfer To.
• Enter your recipient's information, including their mobile number or email address — you could even add a note too. If a mobile number is entered, a link to claim the ticket will pop up with a pre-written text message, just press send and it will go to your recipient. If an email address is entered, a link to claim the ticket will go to your recipient in an email.
• Tap Transfer Ticket.

Please note that some shows have a ticket delivery delay of up to 24 hours prior to showtime, so ticket transfers may be limited for select events.

Ticketmaster

• Open the Ticketmaster App and sign into your account.
• Find your order in My Events.
• Tap Transfer. If you receive a message that the Event Organizer hasn’t activated transfer, your tickets aren’t eligible for transfer.
• You'll receive a text with a one-time code to verify your identity. Type in the code and select Confirm. Visit Important information about Two Factor Authentication to learn more.
• Select the tickets you'd like to transfer and tap Transfer To.
• Enter your recipient's information, including their mobile number or email address — you could even add a note too. If a mobile number is entered, a link to claim the ticket will pop up with a pre-written text message, just press send and it will go to your recipient. If an email address is entered, a link to claim the ticket will go to your recipient in an email.
• Tap Transfer Ticket.

Please note that some shows have a ticket delivery delay of up to 24 hours prior to showtime, so ticket transfers may be limited for select events.

Pre-sale information is delivered via email to everyone who is signed up for our newsletter. Join our mailing list here

Presales that happen before the general on sale are available online only.

Most promo code are only valid online. Please contact us if you have any questions on where your promo code is valid at.

AXS

There are a few options for creating and setting up an AXS account:

• If you’ve already purchased tickets, your account will be under the email address you used to complete the purchase (where your confirmation email was sent).
• Purchase tickets: If you buy tickets for an event and don’t yet have an AXS account, you’ll be walked through the steps to create your account before completing your purchase.
• Facebook: Click “Sign In” on AXS.com (top left), then click the Facebook icon. From there you’ll enter your Facebook credentials and will need to verify your email address.
• Email: Once you click “Sign In” on AXS.com, there will be an option to “Create AXS Account.” After clicking that, you’ll be asked to fill in all the necessary info to set-up your account.
• If you’re using the AXS app, tap on the Account icon on the bottom-right and then tap on “Create Account.”

Ticketmaster

• Click or tap My Account.
• Enter your email address then select Continue.
• Enter your details then select Next. You must verify an email and phone before your account is fully created.
• Click or tap Add my phone and enter your phone number, then Add number.
• Type the code you received and select Confirm code. Standard data and messaging rates may apply.
• Select Verify my email and check all of your email inboxes and folders for a message from @email.ticketmaster.com.
• Enter the code and select Confirm code.
• Select Done.

AXS

• Your AXS Mobile ID is the secure and unique code for all of your tickets, and all you need is the AXS app to use it (iOS or Android).
• No paper tickets required!
• Simply show your tickets on your phone using the AXS app to enter the venue.
• Download the AXS app through the App Store or on Google Play and create an account using the email you used for your order. 
• For any questions contact customerservice@axs.com or 855-635-2010

Ticketmaster

• Mobile tickets are sent by text message or email.
• You need to find the text message or email and click on the link.
• The link will then direct you to your tickets.
• You can also access your tickets from the Ticketmaster Mobile App. 
• For any questions contact 1-800-653-8000 
• Mon thru Fri, 9AM to 8.30PM
• Sat, 9AM to 7PM 
• Sun, 9AM to 6PM

All sales are final. We do not offer refunds unless a show has been canceled or rescheduled. In those situations, we will notify ticket buyers directly.

If rescheduled, all purchased tickets will be honored for the new concert date!
For online ticket purchase questions, please contact AXS or Ticketmaster.
If you purchased your ticket in-person at The Auditorium, please contact us directly.

If canceled, you will automatically receive a refund if you purchased with a credit card- generally within 30 days. This timeframe could vary. If purchased with cash at the box office, you will need to bring the original tickets back to the box office in order to receive a refund.

The Auditorium makes every effort to transparently disclose fees for ticket purchases. There is a base ticket price to which we add:

• Facility Fee: A varied range dependent upon show/event up to $6 per ticket – The Auditorium is a not-for-profit organization and a National Historic Landmark and a portion of the facility fee goes straight back into investment and improvement in our building.
• Ticket Fee: This ticket service fee, progressively calculated on a percentage of the ticket cost, helps us pay for our ticketing system, maintenance and regular upgrades.
• Credit Card Fee: This is a typical interchange purchase fee paid to the credit card network for processing our sales transactions.
• Amusement Tax: This tax goes to Cook County and the City of Chicago.

Tickets will be available to pick up at the box office will call window located on the east side of the foyer as you walk in

Guest list tickets will be available when the doors open for the performance in most cases- since these come from different avenues arrival time may vary.   

The Auditorium offers accessible seating in the Front Orchestra level of the theatre in the Right and Left sections. Select seats are made available for purchase online, and they are designated with a wheelchair icon noting that they are accessible seats. We also hold a limited number of accessible seats to accommodate patrons on the day of the show. For assistance purchasing accessible seating, please email boxoffice@auditoriumtheatre.org.

Guests can obtain infrared assistive learning devices from our coat check team. Coat check is located between Aisle 2 and Aisle 3 in the Main Floor Lobby. Assistive listening devices can be secured by leaving a photo ID and are free of charge. Assistive Listening Devices are available on a first come, first serve basis. 

If you need to request an ASL interpreter for an event, please contact boxoffice@auditoriumtheatre.org to submit your request no later than 3 weeks prior to the scheduled event date. 

All bags must be inspected by security upon arrival. Once inside The Auditorium, if your bag is small enough to fit on your lap or under your seat without obstructing any aisles or walkways, you are welcome to keep it with you throughout the duration of the show. Anything larger than that will need to be checked at coat check, which is located between Aisle 2 and Aisle 3. Coat check charges $2 per item.  There may be some events where bags are not allowed per the tour request. Please visit www.auditoriumtheatre.org/visit/policies for more information about our venue policies or call our Ticket Service Center at 312.341.2300.

The closest parking that we recommend is called Loop Auto Parks. They are located at 524 S Wabash, about a half block away from The Auditorium.
For other parking options, and for directions to The Auditorium, please visit https://auditoriumtheatre.org/your-visit/parking-directions/.

Please visit http://www.auditoriumtheatre.org/visit/policies to see our full list of prohibited items and all other venue policies.

For our restaurant partners and nearby dining recommendations, please visit https://auditoriumtheatre.org/your-visit/restaurants/.
For information on our hotel partner and other recommendations in the area, please visit https://auditoriumtheatre.org/your-visit/hotels/.

Unless specifically stated in the event policy, The Auditorium does not have any age restrictions for entry. There is no official rating system for live performance, and it is up to the parent or guardian’s discretion to determine if a performance is appropriate for their child’s age and maturity level. All guests must have a ticket for entry, regardless of age. Babies in arms are not permitted.