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Ticket Services Associate

Mission:  The Auditorium Theatre, an Illinois not-for-profit organization, is committed to presenting the finest in international, cultural, community, and educational programming to Chicago and to the continued restoration and preservation of the National Historic Landmark Auditorium Theatre.

Commitment:
 The Auditorium Theatre thrives on the shared humanity that the performing arts provides. We are at our best when our leadership, partnerships, and the work we present on our stage reflects the world around us and the audiences that walk through our doors. Core to this belief is a commitment to inclusion, diversity, equity and accessibility. We are dedicated to leveraging the transformative power of the arts to fully become the Theatre for the People.

Position Summary
The Ticket Services Associate plays an essential part in delivering excellent customer service to patrons and assisting with promoting the theatre and its performances. S/he/They establishes quality relationships with theatre patrons by processing individual, subscription, and group ticket orders (including student matinees). They also build and maintain relationships with groups to generate revenue, and support other marketing efforts as needed. Evenings and weekends, which vary in frequency required.

Major Areas of Responsibilities

-Answers inbound calls to the Ticket Services Center – services include processing individual tickets, group tickets, subscriptions, ticket exchanges, and answering general customer service inquiries. Staffs the season table at presented performances as necessary. Coordinates Tessitura patron/account hygiene and updates, and is the daily point person monitoring website ticket path.

-In partnership with the marketing department, supports group sales efforts by researching and building relationships with new group prospects, and maintaining relationships with current groups.

-Support marketing department as assigned – examples include managing collateral in the theatre, and grassroots marketing.

Knowledge/Skills/Abilities
Relevant knowledge, skills, and abilities is the most important qualification of this position.

-Experience with Tessitura

-Demonstrated experience in providing excellent customer service

-Demonstrated understanding of best customer service practices

-An active commitment to Inclusion, Diversity, Equity, and Accessibility (IDEA).

– Excellent organizational, communication (written and verbal), interpersonal skills, and attention to detail.

-Must be able to maintain a positive attitude and professional demeanor in a in a fast-paced environment

-Ability to exercise considerable judgment and discretion in establishing and maintaining good working relationships with both our internal and external partners.

-Appreciation of performing arts.

Salary Range/Benefits
$35K-$49K

Medical, dental, and vision benefits available. Other benefits includes paid time-off and holidays, a flexible work schedule, and complimentary tickets to select performances.

To Apply
All candidates must complete an application through Roosevelt University – please click here.

The Auditorium Theatre is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, class, religion, country of origin, political belief, (dis)ability, age, gender identity, sexual orientation, protected veteran status, or any factor protected by law. BIPOC candidates are strongly encouraged to apply.