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Call Center Representative

Mission: The Auditorium Theatre, an Illinois not-for-profit organization, is committed to presenting the finest in international, cultural, community, and educational programming to Chicago and to the continued restoration and preservation of the National Historic Landmark Auditorium Theatre.

Commitment: The Auditorium Theatre thrives on the shared humanity that the performing arts provides. We are at our best when our leadership, partnerships, and the work we present on our stage reflects the world around us and the audiences that walk through our doors. Core to this belief is a commitment to inclusion, diversity, equity and accessibility. We are dedicated to leveraging the transformative power of the arts to fully become the Theatre for the People.

Position summary
The Call Center Representative is responsible for delivering the highest caliber customer service and knowledge of our events, while assisting in administrative tasks.

Major Areas of Responsibilities

-Communicate with guests in an upbeat, positive, professional, and friendly manner

-Provide general information to callers regarding hours of operation, directions, parking, admission policies and procedures, and pertinent event information

-Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives in a timely manner.

-Prioritize administrative task assignments in relation to daily operating functions.

-Relay any pertinent information to management regarding questions and/or concerns.

-Handle minor administrative task assignments in relation to daily operating functions.

-Other duties as assigned.

Experience
0-2 years.

Knowledge/Skills/Abilities

-Knowledge and experience within a large Theatre environment

-Excellent Verbal Skills

-Experience with Multi-Line phone systems

-Computer Knowledge; use of Microsoft Office 365

-Available to work a flexible schedule, including evening, weekend and Holiday hours

-Work successfully in a fast paved environment.

-Strong spirit of optimism and collaboration.

-Active commitment to Inclusion, Diversity, Equity, and Accessibility (IDEA)

Salary Range 
$15/hr

To apply
Please email Cover Letter and Resume to [email protected], please put the Job Title you are applying for in the Subject. 

The Auditorium Theatre is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, class, religion, country of origin, political belief, (dis)ability, age, gender identity, sexual orientation, protected veteran status, or any factor protected by law. BIPOC candidates are strongly encouraged to apply.