Search

Published: August 3, 2020

COVID-19 FAQs and Refund Information

Please check this page for updates regarding the Auditorium Theatre’s temporary closure, including ticketing information, how we’re working to keep the theatre clean, and ways to stay connected to the Auditorium. If you have a question that is not addressed below, please contact us at [email protected].

When will the Auditorium Theatre be able to host performances again? 

Although we are eager to reopen, we want to make sure that when the time comes, we are able to keep our patrons, performers, and staff as safe as possible. We are continuing to follow guidelines established by federal, state, and local public health officials, which will determine when we are able to host events again.

In the meantime, the Auditorium Theatre, along with our performing arts colleagues around the world, will continue to advocate for clear guidelines on how and when to reopen safely.

I bought tickets to an upcoming performance. Will my event still take place?

We are committed to keeping our patrons up-to-date regarding our upcoming events. If you have tickets to a performance or event that is canceled, postponed, or rescheduled, you should have received an email update from us and/or gotten a call from one of our Ticket Services Representatives.

If the status of your event is undetermined at this time and you would like to discuss your ticket options, please contact our Ticket Services Representatives at [email protected] or 312.341.2300.

Currently, we have rescheduled/postponed/canceled the following events:

-Bill Blumenreich Presents Shin Lim

Originally scheduled for March 14, 2020; rescheduled for September 26, 2020 @ 7:30PM.

If you cannot attend the event on the rescheduled date or have additional questions regarding your tickets, please contact our Ticket Services Representatives at [email protected] or 312.341.2300 to discuss your options.

-American Ballet Theatre  Celebrating 80 Years!

Originally scheduled for March 19-22, 2020; canceled.

You have three options if you purchased tickets to this event:

  1. Please consider donating the cost of your tickets back to the Auditorium Theatre, a non-profit theatre. We will send you a tax-donation letter if you choose this option.
  2. If you’d like a credit for the cost of your tickets, we will apply that to your account. This credit may be used for a future purchase at the theatre and does not expire.
  3. We can refund the cost of your tickets. If you have not received a refund for this canceled event, please be aware that we do not save credit card information for security purposes and we cannot automatically refund your tickets. Our Ticket Services Representatives will contact you to arrange your refund, or you can contact them directly at [email protected] or 312.341.2300 to arrange your refund. 

-Varsity Vocals Presents ICCA Great Lakes Semifinal

Originally scheduled for March 28, 2020; canceled. 

-Mid-USA Falun Dafa Association Presents Shen Yun

Originally scheduled for April 2-5, 2020; rescheduled for March 25-28, 2021. New tickets will be mailed later this year.

If you cannot attend the event on the rescheduled date or have additional questions regarding your tickets, please contact our Ticket Services Representatives at [email protected] or 312.341.2300 to discuss your options.

-The Joffrey Ballet – Don Quixote

Originally scheduled for April 22-May 3, 2020; canceled.

If you have not received a refund for this canceled event, or if you wish to donate your tickets, please contact The Joffrey Ballet directly at 312.386.8905. 

-Nat Geo Live Speaker Series – Ocean Soul

Originally scheduled for May 5, 2020 and then rescheduled for August 23, 2020; canceled

You have three options if you purchased tickets to this event:

  1. Please consider donating the cost of your tickets back to the Auditorium Theatre, a non-profit theatre. We will send you a tax-donation letter if you choose this option.
  2. If you’d like a credit for the cost of your tickets, we will apply that to your account. This credit may be used for a future purchase at the theatre and does not expire.
  3. We can refund the cost of your tickets. If you have not received a refund for this canceled event, please be aware that we do not save credit card information for security purposes and we cannot automatically refund your tickets. Our Ticket Services Representatives will contact you to arrange your refund, or you can contact them directly at [email protected] or 312.341.2300 to arrange your refund. 

-Giordano Dance Chicago

Originally scheduled for June 6, 2020; canceled.

You have three options if you purchased tickets to this event:

  1. Please consider donating the cost of your tickets back to the Auditorium Theatre, a non-profit theatre. We will send you a tax-donation letter if you choose this option.
  2. If you’d like a credit for the cost of your tickets, we will apply that to your account. This credit may be used for a future purchase at the theatre and does not expire.
  3. We can refund the cost of your tickets. If you have not received a refund for this canceled event, please be aware that we do not save credit card information for security purposes and we cannot automatically refund your tickets. Our Ticket Services Representatives will contact you to arrange your refund, or you can contact them directly at [email protected] or 312.341.2300 to arrange your refund. 

-Bolshoi Ballet – Swan Lake

Originally scheduled for June 10-14, 2020; postponed. New dates TBD.

If new dates for this event are confirmed, we will either issue new tickets to you (your seats will remain the same) or transfer your tickets to the date of the new event (your original tickets will still be valid).

If you have concerns regarding your tickets to this event, please contact our Ticket Services Representatives at [email protected] or 312.341.2300 to discuss your options.

-A.R. Rahman

Originally scheduled for June 20, 2020; postponed. New date TBD.

If new dates for this event are confirmed, we will either issue new tickets to you (your seats will remain the same) or transfer your tickets to the date of the new event (your original tickets will still be valid).

If you have concerns regarding your tickets to this event, please contact our Ticket Services Representatives at [email protected] or 312.341.2300 to discuss your options.

-JAM Productions Presents 20 Years Before the Mast: The Decemberists 20th Anniversary Tour

Originally scheduled for August 11, 2020; rescheduled for August 10, 2021.

New tickets will be issued and will arrive late this summer. 

-Dance for Life

Originally scheduled for August 15, 2020; will be held as a virtual event from August 10-15 on ChicagoDancersUnited.org.

-Wardruna

Originally scheduled for October 2, 2020; rescheduled for October 1, 2021.

If you are unable to attend the new date, you have until September 3, 2020 to request a refund. You will receive a notification email which will include a link to your Ticketmaster account where you can complete your refund request.

My event has been rescheduled for a later date. What happens to my tickets?

If you purchased a ticket to an event that has been rescheduled, we either will be sending new tickets to you (your seats will remain the same) or have automatically transferred your tickets to the date of the new event (your original tickets will still be valid).

If you cannot attend the event on the rescheduled date or have additional questions regarding your tickets, please contact our Ticket Services Representatives at [email protected] or 312.341.2300 to discuss your options.

My event has been postponed, but no new dates have been announced. What happens to my tickets?

We are working hard to confirm new dates for as many events as we can. We have been unable to finalize plans as quickly as we would have liked due to the ongoing uncertainty created by COVID-19, but will continue to keep you informed on the status of your event as we learn more. If new dates for your event are confirmed, we will either issue new tickets to you (your seats will remain the same) or transfer your tickets to the date of the new event (your original tickets will still be valid).

If you have concerns regarding your tickets to a postponed event, please contact our Ticket Services Representatives at [email protected] or 312.341.2300 to discuss your options.

I bought tickets to a 2019-20 Season (non-rental) show at the Auditorium Theatre that has been canceled or postponed to a date I cannot attend. What happens to my tickets?

1) We hope you might consider donating the cost of your tickets back to the Auditorium Theatre, a non-profit theatre. We will send you a tax-donation letter if you choose this option.

2) If you’d like a credit for the cost of your tickets, we will apply that to your account. This credit may be used for a future purchase at the theatre and does not expire. 

3) We can refund the cost of your tickets. If you have not received a refund for a canceled event, please be aware that we do not save credit card information for security purposes and we cannot automatically refund your tickets. Our Ticket Services Representatives will contact you to arrange your refund, or you can contact them directly at [email protected] or 312.341.2300 to arrange your refund. 

I bought tickets to a rental event at the Auditorium Theatre that has been canceled. What happens to my tickets?

We will refund the cost of your tickets. Please be aware that we do not save credit card information for security purposes and we cannot automatically refund your tickets. Please contact our Ticket Services Representatives at [email protected] or 312.341.2300 and we will arrange your refund. 

The Auditorium Theatre is a large venue and so many people have visited the theatre. How are you keeping it clean?

Since the theatre closed to the public in March, our custodial staff has been cleaning and disinfecting the theatre at a minimum of four times a week. Included in the cleaning/disinfecting are water fountains, seats and armrests, restrooms, doorknobs, mirrors, garbage cans, concession stands, dressing rooms, our Patron Services Center, our Adler Room donor lounge, and our lobby spaces. The primary cleaner used by our team is the ECOLAB Peroxide Multi-Surface Cleaner and Disinfectant. 

How can I support the Auditorium Theatre right now?

There are many ways to support the Auditorium Theatre while we are temporarily closed. If you have tickets to an event that has been canceled, please consider donating the cost of your tickets back to the theatre. If you are able, please also consider making a donation to our non-profit theatre here to help us ensure the next 130 years of the Auditorium.

You can stay up to date with all of our activities while we are closed on our Keeping Up with the Aud page.  You can also subscribe to our newsletter here or follow us on Facebook, Twitter, and Instagram!