The Auditorium Theatre Box Office does not receive incoming calls. All phone sales, online sales, and ticket inquiries are handled through Ticketmaster by calling (312) 982-ARTS or visiting ticketmaster.com.
The Auditorium Theatre Box Office accepts AMEX, MasterCard, VISA, Diners Club and cash; personal checks, with proper ID, are accepted up to two weeks prior to the show.
Box office hours are Noon through 6:00 pm, Monday - Friday. The box office is open on weekends if there is a performance.
Administrative Office (Monday-Friday: 9am-5pm): (312) 341-2310
There is no age restriction for children. However, as a courtesy to other patrons and the performers, the Auditorium discourages attendance by children under the age of five. All patrons must have a ticket for admittance, and in all instances babes in arms are not permitted. Any person who disturbs the performance or other patrons will be asked to leave the theatre without a refund issued.
It is the sole responsibility of the parent or guardian to research and judge the content of a performance as appropriate for their child's age and level of maturity. There is no official rating system for live performance.
ticketFast® is a ticket delivery method instituted by Ticketmaster at the point of purchase. By selecting this method, tickets are delivered via email as a PDF document and may be printed out anytime prior to the performance. ticketFast® tickets have a bar code that is scanned at the time of entry to the venue. Click here for more information on ticketFast®.
When possible, the Auditorium Theatre will reprint lost or stolen tickets. This invalidates the bar code on the original tickets. Patrons should present photo ID matching the name on the original purchase account, credit card used in the transaction, and 6- or 7-digit confirmation number provided by Ticketmaster. For more information call (312) 341-2310.
The Auditorium Theatre Will Call window is located at the Auditorium Box Office. If you have tickets to retrieve from Will Call, please allow yourself extra time before the performance starts. Tickets held for Will Call may be picked up on the day of the performance any time during the regular box office hours. The customer must present a valid form of identification and the credit card used to place the order. The confirmation number given at the time of purchase is also helpful. The Box Office does not accept drop-offs; however, if a member of a party is late, we will accommodate requests to hold a ticket for that person.
Refunds & Exchanges
The Auditorium Theatre will not offer refunds or exchanges for tickets purchased at the box office or through Ticketmaster.
Student Rush tickets are available for as little as $15*:
2013-2014 Student Rush availability TBD for each individual production.
HotTix is a ticket service operated by the League of Chicago Theatres offering "discounted day of event" tickets for select performances at the Auditorium Theatre. HotTix are instituted at the discretion of the producers of the show. The only way for a patron to determine if discounted HotTix will be offered at a particular performance is by visiting a HotTix outlet in person or by visiting HotTix online.